The following terms and conditions apply to purchases made from Ibex African Books & Sound (hereafter referred to as Ibex) in Sweden, and abroad via the internet, by an individual consumer (hereafter referred to as the Consumer) over the age of 18 or by a corporate client (hereafter referred to as Corporate Client).
In order that Ibex is able to fulfil its contractual obligations, customers
must, in conjunction with the first order they place:
a. register their details in the Ibex customer database by providing their name, an email
address, telefon number and postal address. Customers who choose to make payment by credit card are not obliged to
provide their personal identity number. (If Corporate Clients wish to be
invoiced exclusive of VAT, they must in certain cases also provide their
VAT-registration number or organization number, see below, paragraph 2.4)
b. choose and register a user-name and password; and
c. give their permission for Ibex to store their personal details in its customer database (applies only to Consumers)
1.2 In conjunction with every order placed, customers must read and accept these terms and conditions.
1.3 Customers must store their user-names and passwords in a safe place, and must only supply these to such a person who is authorized to place orders on the customer's behalf.
1.4 The Ibex customer database is confidential. Ibex will not pass any information held in the database to any third parties and will only use this information in accordance with the statutes of law.
1.5 Charging of VAT: Corporate Clients can choose to provide a VAT-number if they wish. Ibex does not normally apply VAT to orders delivered outside the EU, but for orders delivered within the EU, VAT will be debited where customers have not provided a valid VAT-registration number in their registration details.
Individual consumers within the EU must always pay VAT, whereas consumers outside the EU do not pay VAT.
2.1 The relevant price of an item, including VAT, is the price stated in the Ibex pricelist at www.ibexbook.com at the time the order is placed.
2.2 At changes in VAT, increase in postage fees, changes in currency exchange rate and when publishers raise their prices, we may raise our prices without prior notice to that effect.
Deliveries within Sweden:
A delivery charge will be applied to all orders in accordance with the fees of the Swedish Post Office. No extra costs will involve for the customer.
For overseas shipments, the delivery charges will be calculated in accordance with the fees of the Swedish Post Office. NB! Any import or customs fees that may arise are to be paid by customer.
2.4 Customers may be invoiced exclusive of VAT in the following cases:
the order is for delivery to a non-EU country, or
b. the order is for delivery to an EU country other than Sweden and the Corporate Client has provided a VAT-registration number for the country in question in its registration details at www.ibexbook.com .
In all other cases customers will be charged Swedish VAT.
Terms of payment
3.1 For deliveries within Sweden:
Payment may be made:
a. via invoice; or
b. by bank debit or credit card
deliveries outside Sweden:
Payment should be made by bank debit or credit card, if no other arrangements have been agreed.
Deliveries within Sweden:
If payment is made via invoice, Consumers should pay within fourteen (14) days, and Corporate Clients within thirty (30) days of the date on the invoice.
deliveries outside Sweden:
Payment should be made by bank debit or credit card, if no other arrangements have been specifically agreed.
3.3 If paying by card, customers must supply the card number and expiry date. Customers must ensure that there are sufficient funds available in their account until Ibex has received payment. If there are insufficient funds available, Ibex reserves the right to send an invoice for the amount due, or to instigate legal proceedings.
3.4 If payment is not made within the time stipulated, interest will be charged in accordance with consumer law (at present, base rate + 8%) plus a reminder charge of (at present) SEK 50, in accordance with the law.
Placing an order
4.1 Orders may only be made through our website www.ibexbook.com, unless otherwise specifically agreed with Ibex in advance.
4.2 All communication between the parties shall be conducted by email. In addition, communication may be conducted by other means if it is in connection with the issues described in paragraphs 6.1 and 9.3. Customers agree to check their email regularly after placing an order.
4.3 The purchase order becomes legally binding once Ibex have sent confirmation of the order by email. Orders are accepted subject to the availability of the product ordered.
4.4 Prior to delivery, customers have the right to cancel part or all of their order by email. Here, delivery entails that the customer has received at least part of the order or a dispatch note that the order is ready for collection from the Post Office.
5.1 Books are normally sent according to the information listed for individual titles. Delivery is normally by Post Office Post Package or envelope, and for Corporate Clients by Post Office Company Package or envelope.
5.2 Ibex will immediately inform customers by email if delivery time is expected to be longer than stated, in which case customers will have the right to cancel their order by email.
5.3 While the order is in transit from Ibex to the customer, Ibex will be liable for any loss of or damage to the products. While the products are in transit from the customer to Ibex the customer will be liable for any loss of or damage to the products.
6.1 Customers have the right to return goods. Customers must inform Ibex of their intention to return goods within fourteen (14) days of the date the customer received them. Return shipping charges, as listed in the Post Office's pricelist, shall be paid by the customer. If goods are being returned from abroad, all shipping charges for the package shall be paid by the customer.
6.2 The right of return does not apply to packages which have not been collected from the Post Office, see paragraph 6.6 below, neither does it apply to a sound, picture, or film recording(CD, DVD) whose packaging has a security seal, nor to computer software whose packaging has a security seal, in the event that these seals have been broken.
6.3 Notification of a return shall include the following information:
the order number,
b. the invoice number and
c. ISBN or the title(s) of the item(s) to be returned.
6.4 Before returning the goods, customers should wait until they have received a returns number and returns address from Customer Services.
6.5 Returned goods must be unused and undamaged. This applies unless the product has been destroyed or altered due to circumstances that cannot be attributed to the customer.
6.6 If the customer fails to collect a delivery, Ibex will debit the customer, at present, SEK 150 + all shipping charges related to the package, to reimburse postage, packing and other costs.
6.7 If a customer exercises the right to return goods, Ibex will promptly, and within thirty (30) days reimburse the customer for the amount he/she paid to Ibex. This period begins from the date Ibex received notification from the customer of his/her intention to return the goods.
7.1 If a customer receives a different product to the one ordered or the product is damaged, the customer must immediately notify Ibex of the problem. Faulty goods may be returned in accordance with the instructions supplied by Ibex. The customer will not be debited for return delivery charges. Returns must not simply be sent without postage (cash on delivery), and must only be sent after Ibex have been notified.
7.2 Disputes over whether a product is faulty or damaged can be referred to the Swedish National Board for Consumer Complaints.
8.1 In addition to what is stated above, with regard to Consumers, and outside to what is stipulated in the Swedish Consumer Purchases Act, Ibex shall not be liable for faults and/or delays, and shall not be liable for any damages either directly or indirectly.
9.1 After a customer has placed an order, Ibex may not alter the terms and conditions.
9.2 Inquiries about orders and requests for other information from consumers should be sent by email to customer services at firstname.lastname@example.org
9.3 Complaints from individual consumers should be sent by email to email@example.com or by letter to: Ibex African Books & Sound, Box 609, 101 32 Stockholm, Sweden.
9.4 All purchases made under these terms and conditions shall be subject to Swedish law. Any dispute arising in relation to purchases made under these terms and conditions shall only be heard in a Swedish court, and in the first instance Stockholm District Court.
These terms and conditions were last modified 2008-08-17.